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1. Mail
order goods - Returns policy
If you have purchased goods that you wish to return
please contact us by telephone within 7 working days
from the date of receipt. When goods that have been
correctly supplied by JHS Racing Limited are returned they will
be subject to a re-stocking fee of 15% of the retail
price paid. Returned goods must be in possession of JHS Racing Limited before any
refund can be made to the customer and the customer must
bear the cost of postage and packing for the return of
the goods.
Any special order parts (i.e. shock absorbers), where
correctly supplied to specification, are non-returnable.
Any item that has been used by the customer is
non-returnable unless it can be shown to be faulty in
manufacture or operation, and then that the application,
fitting or set-up of the item had been performed in full
accordance with any guidance or recommendation provided
by either the manufacturer or JHS Racing Limited.
2. Payment for goods & services
Payment must be made in full for any repairs, services
and parts at or before the time of collection. We cannot
release vehicles to the customer until full payment is
received. No dispute or delay beyond the reasonable
control of JHS Racing Limited should interfere with prompt
settlement of the account.
We accept payment by all the major bank and credit cards
with the exception of American Express (sorry, but the
processing charge levied is simply prohibitive), or by
banker’s draft or cash.
3. Deposit
JHS Racing Limited reserve the right to request that customers
pay a deposit upon ordering goods or contracting for
services, the proportion of which will be decided at the
time of the order or contract.
In the event that the customer fails to pay the balance
of the outstanding amount within 7 days of notification
that the goods are available or services supplied then
the customer will be deemed to have defaulted on the
contract and JHS Racing Limited reserve the right to retain the
deposit, and further, that by doing so, this will not
prejudice the company’s rights to recover any further
damage, loss or expense arising from the defaulted
contract. In this situation JHS Racing Limited will be at
liberty to dispose of any of the ordered parts or
accessories as they see fit, without being held for any
liability to account to the customer for the disposal of
the goods.
4. Vehicle safety
JHS Racing Limited reserve the right to refuse to provide
repair, servicing or other work on any vehicle that they
deem to be unsafe, unfit or unsuitable for road use
where it is the case that, through limitations brought
about by circumstance or instruction, following any
contracted work the vehicle would be left in an unsafe
or un-roadworthy condition, or otherwise be rendered
unfit for use. JHS Racing Limited may also exercise the right to
refuse to hand back to the customer a vehicle that, in
their sole opinion, has been deemed unsafe or unfit for
use on a public highway.
5. Collection
JHS Racing Limited will only release a vehicle in their care to
the customer who raised the contract, or to the
customer’s agent with the customer’s express
authorisation.
6. Storage
In the event that a vehicle remains uncollected after
written notification of completion of the contracted
work, or if authority to proceed with estimated work is
not received within a reasonable time, then JHS Racing
Limited may impose storage charges based upon a weekly rate
applicable at the time.
7. Lien
JHS Racing Limited reserve the right to hold a vehicle as
security after completion of contracted work until any
outstanding account has been paid in full. The company
may also exercise its rights under the Torts
(Interference with Goods) Act 1977, whereby if a vehicle
remains uncollected and account outstanding, the company
may proceed to sell the vehicle subject to any notice
under the Act. In such a situation the vehicle would be
sold at the best market price and, after deduction of
the outstanding amounts plus any charges or expenses
incurred by the company, the balance would be returned
to the customer.
8. Guarantee
JHS Racing Limited will guarantee all repair or service work
against failure due to faulty materials or workmanship
for a period of either 3 months or 2000 miles, whichever
occurs sooner, provided that the vehicle is returned to JHS Racing
Limited or one of its appointed agents to provide
remedy or repair. This will not affect the customer’s
statutory rights.
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