1. Mail order goods – Returns policy
If you have purchased goods that you wish to return please contact us by telephone within 7 working days from the date of receipt. When goods that have been correctly supplied by JHS Racing Limited are returned they will be subject to a re-stocking fee of 15% of the retail price paid. Returned goods must be in possession of JHS Racing Limited before any refund can be made to the customer and the customer must bear the cost of postage and packing for the return of the goods.
Any special order parts (i.e. shock absorbers), where correctly supplied to specification, are non-returnable.
Any item that has been used by the customer is non-returnable unless it can be shown to be faulty in manufacture or operation, and then that the application, fitting or set-up of the item had been performed in full accordance with any guidance or recommendation provided by either the manufacturer or JHS Racing Limited.
2. Payment for goods & services
Payment must be made in full for any repairs, services and parts at or before the time of collection. We cannot release vehicles to the customer until full payment is received. No dispute or delay beyond the reasonable control of JHS Racing Limited should interfere with prompt settlement of the account.
We accept payment by all the major bank and credit cards with the exception of American Express.
The Company reserves the right to require the Customer to pay a deposit on the ordering of goods or contracting for services, such deposit to be determined by the Company at the time of order or contract, and to provide an address and contact details.
If the Customer shall fail to pay for the goods or services as supplied by the Company within 7 days of notification that the same are available for collection or supply, the Company shall be entitled to treat the Contract as repudiated by the Customer.
With respect to booked appointments, we kindly require at least 3 working days’ notice of cancellation or amendment.
In this event the Company may retain any deposit or part thereof without prejudice to the Company’s rights to recover from the Customer by way of damages any loss or expense which the Company may suffer or incur by reason of the Customer’s default and the Company shall be entitled to dispose of any parts or accessories as they shall think fit and shall not be under any liability to account to the Customer for the price received for such goods or for the said deposit.
4. Vehicle safety
JHS Racing Limited reserve the right to refuse to provide repair, servicing or other work on any vehicle that they deem to be unsafe, unfit or unsuitable for road use where it is the case that, through limitations brought about by circumstance or instruction, following any contracted work the vehicle would be left in an unsafe or un-roadworthy condition, or otherwise be rendered unfit for use. JHS Racing Limited may also exercise the right to refuse to hand back to the customer a vehicle that, in their sole opinion, has been deemed unsafe or unfit for use on a public highway.
JHS Racing Limited will only release a vehicle in their care to the customer who raised the contract, or to the customer’s agent with the customer’s express authorisation.
In the event that a vehicle remains uncollected after written notification of completion of the contracted work, or if authority to proceed with estimated work is not received within a reasonable time, then JHS Racing Limited may impose storage charges based upon a weekly rate applicable at the time.
JHS Racing Limited reserve the right to hold a vehicle as security after completion of contracted work until any outstanding account has been paid in full. The company may also exercise its rights under the Torts (Interference with Goods) Act 1977, whereby if a vehicle remains uncollected and account outstanding, the company may proceed to sell the vehicle subject to any notice under the Act. In such a situation the vehicle would be sold at the best market price and, after deduction of the outstanding amounts plus any charges or expenses incurred by the company, the balance would be returned to the customer.
JHS Racing Limited will guarantee all repair or service work against failure due to faulty materials or workmanship for a period of either 3 months or 2000 miles, whichever occurs sooner, provided that the vehicle is returned to JHS Racing Limited or one of its appointed agents to provide remedy or repair.
Unfortunately it is not possible to apply the same guarantee terms for products and works completed to track and race machines, due to the extreme conditions these machines are exposed to. However, please be assured that in the unlikely event of an issue, we will work with our customers to ensure these are resolved in a fair manner.